As a professional software provider, AnyCoord prides itself on maintaining a dedicated after-sales service team committed to addressing and fulfilling each user's needs. For any legitimate order disputes, customers are encouraged to contact the AnyCoord Support Team at any time. We strive to respond within 24 hours to resolve your issues promptly.
AnyCoord places a high value on customer satisfaction and endeavors to ensure a pleasant experience with our products and services. All AnyCoord software is available in a free trial version, allowing customers to test the software before making a purchase decision. These trial versions offer limited features to help customers evaluate whether the software meets their requirements.
Due to this 'try before you buy' policy, AnyCoord offers a 30-day Money-Back Guarantee for all products. Refunds will be approved within this guarantee only under the conditions outlined below. No refunds will be issued beyond the specified guarantee period for the purchased product.
Part 1. Accepted Circumstances
AnyCoord provides a 30-day Money-Back Guarantee. Orders cannot be canceled after this period. Please note that this guarantee is not an unconditional refund guarantee. Refunds will only be issued under the following circumstances:
Refund Request Caused by Purchasing
1. If the wrong product is purchased by mistake and the correct product is subsequently purchased from our company, we will refund the incorrect purchase upon request.
2. If the same product is purchased twice simultaneously without an intention to exchange for another product, we will refund one of the purchases.
Refund Request Caused by Registration Information Issues
1. If the customer does not receive the registration code within 24 hours of purchase and has not received a response from the AnyCoord Support Team within 48 hours of contacting us, we will refund the order upon request.
2. If incorrect registration information is provided, preventing the customer from performing important conversions, and the customer no longer needs the software, we will issue a refund upon confirmation of these circumstances.
Refund Request Caused by Product Issues
If the purchased software has technical problems and no solution is provided within 30 days, AnyCoord will issue a refund if the customer chooses not to wait for further updates or solutions.
Refund Note:
As our product is virtual software, we cannot retrieve the registration code once issued. Additionally, we cannot verify whether the registration code has been used. Therefore, if a refund is insisted upon, we will deduct 20% of the purchase price as a fee. Thank you for your understanding.
Part 2. Circumstances of No Refund
Refunds will not be issued under the following circumstances:
Refund Requests Due to Purchase Issues
1. AnyCoord uses third-party payment platforms and cannot monitor authorization during payment. If there is suspicion of credit card fraud or unauthorized payment, please contact the card issuer immediately. Once an order is processed and fulfilled, it cannot be canceled. However, AnyCoord will exchange the purchased product for one the customer prefers.
2. If the wrong product is purchased from our website and the correct product is then purchased from another company, we will not issue a refund.
3. If the wrong product is purchased due to a lack of understanding of the software functions, we will not issue a refund. However, if the customer contacts AnyCoord within 48 hours of purchase, we can exchange the product for the correct one, provided the price difference does not exceed $20. If the correct product is of a lower price, we will not refund the price difference.
4. Refund requests due to price changes or promotional campaigns will not be accepted.
5. Refund requests based on a 'change of mind' will not be accepted.
Refund Requests Due to Registration Information Issues
1. If the registration fails due to customer error and the registration information is valid, we will not issue a refund.
2. If technical issues arise and the customer refuses to cooperate with the AnyCoord Support Team by providing necessary details or trying the proposed solutions, a refund request will not be accepted.
Refund Requests Due to Product Issues
1. If the customer wishes to convert protected files from iTunes or other sources and our product cannot perform this function, we will not issue a refund, as this limitation is clearly stated on our website.
2. If the customer does not read the product description or try the product before purchase and subsequently finds that it does not meet their needs, we will not issue a refund.
3. If the customer purchases a product incompatible with their operating system (e.g., a Mac user purchasing Windows software), we will offer to exchange the product if a compatible version is available. If no compatible version exists, we will not issue a refund.
4. If the customer purchases the wrong product from an affiliate website or the product does not meet their needs due to inaccurate descriptions on the affiliate website, we will not issue a refund. The customer should contact the affiliate for resolution.
5. If technical problems arise after a software update and the order is beyond the guarantee period, AnyCoord will not issue a refund.
Refund Requests Made Long After Purchase
AnyCoord offers a 30-day Money-Back Guarantee. Refunds cannot be issued for purchases exceeding this guarantee period.
